SmartEMAIL SmartOUTLOOK and SmartGMAIL
SmartGMAIL/SmartOUTLOOK: Ensuring all apps use the same date format
Chrome, Gmail and RENXT all need to use the same data format otherwise you get errors where dates such as 31 Oct 2018 are entered as 31/10/2018 in US RENXT or 10/31/2018 in UK RENXT which would both cause errors. 1. ...
How secure is my data in SmartEMAIL, SmartOUTLOOK and SmartGMAIL?
We do not use servers for our SmartOUTLOOK, SmartGMAIL, SmartOUTLOOK NXT or SmartGMAIL NXT products: all the data you move between your email system and Raiser's Edge is kept within your web browser and computer. It is therefore as secure as if you ...
SmartOUTLOOK - Set up instructions
SmartOUTLOOK works with Raiser's Edge NXT - both web view and the older RE version through Citrix/Database view. You can use Outlook desktop edition and Outlook through the web and still store your emails in Raiser's Edge. There are some additional ...
SmartSOCIAL/GMAIL/OUTLOOK installation process and technical background
Installation All our Raiser's edge based tools are based on the same core technology. It allows us to provide two versions of the products: A simple executable which you can download to your desktop and run A full windows installer (like any other ...
SmartOUTLOOK Settings - what do they mean and how should I first set them up?
If your IT team have not provided you with a settings file to use then you can set up SmartOUTLOOK yourself very quickly. If they have provided a file then you may only need to change the 'My email address' setting to match your own email address. In ...
SmartOUTLOOK for Outlook Desktop and Raiser's Edge NXT (Web version)
Please see our updated guide: https://desk.zoho.com/portal/smartthingltd/kb/articles/smartoutlook-and-re-nxt-web-view
Time out when SmartOUTLOOK switches to Raiser’s Edge
See ... When adding an email to RE I get "Did you press any keys to interrupt the process?"
What does SmartOUTLOOK NXT choose as the default Action status in NXT?
Within NXT Web interface, SmartOUTLOOK NXT supports: 1. If there is a checkbox for Action Status,SmartOUTLOOK NXT ticks the 'Action Completed' option. 2. If there is a select dropdown,SmartOUTLOOK NXT defaults to either 'Closed' or 'Completed', ...
SmartOUTLOOK NXT PRO: Setup
Step 1: Verify SmartOUTLOOK NXT installation Ensure that the SmartOUTLOOK NXT extension is installed. The link and installation instructions are provided to you in your SmartOUTLOOK NXT license email. Step 2: Add the SmartOUTLOOK NXT application to ...
Clicking an email address in Raiser’s Edge breaks SmartOUTLOOK
Only applying to self-hosted clients, some users find that when they click on an email address in RE to send an email they are then unable to record this as an action. The user would expect that Outlook would appear with a new blank email, and while ...
Clicking on an email address in hosted Raiser’s Edge opens up Outlook within hosting
Blackbaud hosted clients find that clicking an email address launches Outlook, unfortunately there is no way to stop this. There are, however, quick workarounds for getting the email address: The best option is to change the RE settings for the ...
Defaulting settings for SmartGMAIL and SmartOUTLOOK
Once you have set up one user with SmartGMAIL you may wish to copy the same settings to another person. You can do this using a registry export. Note: The registry also contains the license keys so the new users would not need to enter them again. ...
Don't want us dismissing the Warning box from Outlook for you?
To help out with later versions of outlook we have a tool called 'Suppress Warnings' that allows SmartOUTLOOK to read your email prior to sending it to Raiser's Edge - pretty fundamental to the process I am sure you agree. If however you prefer to ...
How to send emails from Raiser’s Edge via Gmail
SmartGMAIL is designed to quickly add individual emails from GMail into Raiser’s Edge. Having said that, when you want to send an email from Raiser’s Edge there are ways to still use SmartGMAIL. Send the email by copying the email address from ...
How to send emails from Raiser’s Edge via Outlook, Outlook 365 or OWA
Raiser's Edge (RE) Database view (through Citrix) When you start RE via Citrix (by going to Blackbaud's website and logging in to launch the Database View of RE) there are no direct email integration options for sending emails. Clicking on an email ...
Internet connection not active error
Please read -Internet connection not active
Problems adding emails - data in wrong fields or time out occurs
Unfortunately due to the way our tools work the font size for windows title bar needs to be the default windows setting. If you increase the font size you will see several issues which are mainly due to the way we have to work with hosted and ...
SmartGMAIL & SmartOUTLOOK keyboard shortcuts conflict with Outlook 2007
When running SmartGMAIL or SmartOUTLOOK with Outlook 2007, our default keyboard shortcuts (Ctrl Shift R & Ctrl Shift S) are instead Outlook 2007 shortcuts which take priority. We suggest that you change the shortcuts in the settings pop-up by ...
SmartOUTLOOK / SmartGMAIL and virus checkers...
Please read: SmartTHING windows executables and virus checkers...
SmartOUTLOOK and SmartGMAIL - Enable search by email address
A relatively new feature in our products is the ability to search by email address when the action is added to Raiser's Edge. This is particularly useful when you have a version of RE that supports fuzzy search i.e. 7.94 or later. In these editions ...
Stop pop-up hint in SmartOUTLOOK
To hide the tool-tip that pops up in SmartOUTLOOK: Click on the SmartOUTLOOK icon in the system tray, select Settings Click on “Hide tooltips” tick box. To bring the tool-tip back, untick the same box.
What operating system can I use with SmartGMAIL, SmartOUTLOOK, SmartPASTE and SmartEMAIL?
Core versions SmartEMAIL, SmartGMAIL, SmartPASTE and SmartOUTLOOK work with Windows machines. Beyond this, if you use a Mac, and access Raiser's Edge using a locally hosted/installed Citrix environment then all the products can be installed within ...
When adding an email to RE I get "Did you press any keys to interrupt the process?"
If you are adding an email to RE using SmartGMAIL or SmartOUTLOOK and this message pops up “Did you press any keys to interrupt the process?” it indicates that the process is timing out or that another action is open. If another action is open, close ...