Only applying to self-hosted clients, some users find that when they click on an email address in RE to send an email they are then unable to record this as an action. The user would expect that Outlook would appear with a new blank email, and while ...
Raiser's Edge (RE) Database view (through Citrix) When you start RE via Citrix (by going to Blackbaud's website and logging in to launch the Database View of RE) there are no direct email integration options for sending emails. Clicking on an email ...
Pick up the emails you wish to record First you need to create the category (in Outlook) or label (in Gmail) which you will apply to emails you wish SmartEMAIL to process. Any emails with this marker will be processed within 5 minutes by SmartSYNC ...
SmartOUTLOOK works with Raiser's Edge NXT - both web view and the older RE version through Citrix/Database view. You can use Outlook desktop edition and Outlook through the web and still store your emails in Raiser's Edge. There are some additional ...