SmartOUTLOOK / SmartGMAIL and virus checkers...

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• SmartTHING windows executables and virus checkers...

  There is a possibility that virus checkers, anti-malware or anti-virus programs show a false positive notice saying that SmartPASTE, SmartSOCIAL, SmartZIP, SmartOUTLOOK or SmartGMAIL are a possible virus or trojan. They may also block functionality ...

• License check error

  If your SmartTHING product license details do not work i.e. the product reports an error, please follow the below checks. Check 1: Unblock our website Check that you have access to our licensing websites - if either fail ask your IT team to unblock ...

• How secure is my data in SmartEMAIL, SmartOUTLOOK and SmartGMAIL?

  We do not use servers for our SmartOUTLOOK, SmartGMAIL, SmartOUTLOOK NXT or SmartGMAIL NXT products: all the data you move between your email system and Raiser's Edge is kept within your web browser and computer. It is therefore as secure as if you ...

• What operating system can I use with SmartGMAIL, SmartOUTLOOK, SmartPASTE and SmartEMAIL?

  Core versions SmartEMAIL, SmartGMAIL, SmartPASTE and SmartOUTLOOK work with Windows machines. Beyond this, if you use a Mac, and access Raiser's Edge using a locally hosted/installed Citrix environment then all the products can be installed within ...

• Internet connection not active Error

  This FAQ covers the situation where when using any of our windows executable programs (i.e. SmartPASTE, SmartGMAIL, SmartOUTLOOK etc.) you observe the following error message:   This error is shown when the product cannot access our SmartTHING ...