General
Exclude constituents from your Raiser's Edge NXT List that do not want to receive email
SmartMAILCHIMP | SmartDOTDIGITAL | SmartCAMPAIGN MONITOR | SmartSENDINBLUE | SmartCONSTANTCONTACT When we set up your integration, we want to ensure that constituents that have requested not to receive email are excluded from the Raiser's Edge NXT ...
Dealing with constituents that share an email address in Raiser's Edge
SmartMAILCHIMP | SmartDOTDIGITAL | SmartCAMPAIGN MONITOR | SmartSENDINBLUE | SmartCONSTANTCONTACT The email marketing platform you are using will only allow unique email addresses in a given Audience or List of Contacts. Raiser's Edge allows ...
Raiser's Edge: Install a T-SQL based solution to run automatically
We sometimes provide solutions for Raiser's Edge based upon REOpen/T-SQL technology. These are installed to run automatically on a timed basis on your Raiser's Edge database server. To do this you will need your RE Database Administrators to follow ...
SmartSYNC and iRaiser integration
iRaisers donation platform supports taking donations, memberships and purchases online. The below outlines how to integrate donations with an external system for example Raiser's Edge. Create a SmartSYNC iRaiser event step Within SmartSYNC create a ...
License check error
If your SmartTHING product license details do not work i.e. the product reports an error, please follow the below checks. Check 1: Unblock our website Check that you have access to our licensing websites - if either fail ask your IT team to unblock ...
SmartTHING OLX Product installation
SmartTHING OLX Product installation Generic guide to installing any of our OLX based products. Index 1. Get your license 2. Configuring your product 2.1. Does changing the config effect previous versions of the product on my website? 2 3. Adding the ...
OLX products and installation in WordPress
We will cover SmartTRACKOLX in our example below but this should work for all our OLX related products where a snippet of code is needing to be placed on your website. The code snippet looks something like the below. You produce this by using the ...
Activate your SmartTHING Application in Raiser's Edge NXT
The below is taken mainly from Blackbaud's helpdesk article for Raiser's Edge (RE) NXT applications. It covers how to enable a connector application for RE NXT that allows SmartTHING's products to retrieve or add information to RE NXT for you. Why ...
How to use SmartINSTALLER to install NetCommunity custom parts
What is SmartINSTALLER? SmartINSTALLER is a Chrome extension that allows you to easily install & update SmartTHING’s custom NetCommunity and Internet Solutions parts. How do I install it? Using Google Chrome please visit the Chrome web store page for ...
Internet connection not active Error
This FAQ covers the situation where when using any of our windows executable programs (i.e. SmartPASTE, SmartGMAIL, SmartOUTLOOK etc.) you observe the following error message: This error is shown when the product cannot access our SmartTHING ...
Manually Update Chrome Extensions
Please check this article - http://lifehacker.com/5805239/how-to-manually-update-your-chrome-extensions
Product Uninstall
This covers SmartPASTE and any of our other tools too… This is a manual process for a FULL uninstall: Remove the key from the registry: Start regedit Remove the tree from the path HKEY_CURRENT_USER\Software\SmartTHING i.e. right click on ...
Select a specific RE NXT Database for a SmartTHING Application
This is only applicable for users that have access to multiple databases in Raiser's Edge (RE) NXT and would like to use their SmartTHING Application across their multiple databases. To check if you have access to multiple NXT databases, please ...
SmartTHING windows executables and virus checkers...
There is a possibility that virus checkers, anti-malware or anti-virus programs show a false positive notice saying that SmartPASTE, SmartSOCIAL, SmartZIP, SmartOUTLOOK or SmartGMAIL are a possible virus or trojan. They may also block functionality ...
Purchasing SmartTHING products from America (US) and paying in USD
To purchase any of our products from the US the process is as follows: We send an official estimate priced in GBP. The customer (or their representative) would confirm by e-mail that they would like to go ahead with the purchase as well as: Contact ...