SmartTRACK OLX Results, problems and checking it is working

SmartTRACK OLX Results, problems and checking it is working

Is it working?

View the log

This step is advised although optional or if you have issues with your tracking not working we suggest you do this.
  • Open your web page in Chrome Web Browser (you can also do this in Chrome or IE but our instructions here are for Chrome)
  • Press F12 to open the developer console. Alternatively right click on the page and select Inspect element to again open the developer console.
  • Switch to the Console tab and you should see the log:

  • If you go through a donation you should also see additional log items to show that the donation is being tracked. If this does not seem right please send the log (copy and paste it) into an email to our support desk along with the web address of your page.

Inspect using Google Tag Assistant

You can install the free Chrome Web Browser Extension Tag Assistant (by Google). This will show you the tags being triggered on your page. Going through a donation should show all the fired events so you can verify that it is working as you expect.

Check my Custom Tracker is working

If you have defined your own custom tracker to integrate with another tracking system then you can check it is working using the Chrome console (which you access as above).

On page load you will see:
- Detected Custom tracker code
and when a donation/event/membership purchase completes you will see:
- Custom tracker called
PLUS details of the event fired

You can also do a quick check yourself to see if the tracker is defined on this page by entering 'customTracker' into the console. If it is defined a function should be shown otherwise the error is shown 'customTracker is not defined'.

Viewing the results

Now the tracker is enabled where can you see the tracking information?

Google Analytics

You can do a lot more than described here but just for a basic overview please follow the below steps. Note that there is a delay of a few hours before stats show up in the Google Anayltics console.
  2. Make sure you select the correct view for your site's analytics account from the drop-down (top left)
  3. Go to Conversions > E-commerce > Overview, you should see something like:


How can I analyse which donation forms are working best?

Google (and other trackers) tracking have the option of exposing additional information so you can determine which pages and forms caused your donations. We track the following fields:
  • Page URL and Name (a standard tracking parameter - all tracking systems report this automatically)
  • Name: 'Donation'
  • Category: 'OLX: ' + the page title i.e. 'OLX Donate'
  • Affiliation: (same as Category)
  • SKU: The bbox-part-id (online express form unique id)
Using these fields you should be able to separate out your stats to analyse your donation form performance.

    • Related Articles

    • SmartTRACK - Set up instructions

      SmartTRACK is our auto-configuring tracker add-on for Blackbaud OLX (Online Express) and NXT donation forms. It calls your tracking system (Google Analytics, Bing, Facebook Pixel) with information about the completed transaction so you can then ...

    • What does SmartTRACK OLX provide in terms of tracking details?

      A brief summary of what is tracked when an Online Express Transaction completes is below. If you require any further help please chat to us or email our support team. The services triggered depend on the code snippets you already have on your page. ...

    • SmartTRACK: GA4 Tracking - Initial set-up and how to test it is working

      Installation First step is to ensure you have installed SmartTRACK on your page correctly: Install the Google Tag Manager code on your website: There are numerous guides on how to do this but we suggest: ...

    • SmartTHING OLX Product installation

      SmartTHING OLX Product installation Generic guide to installing any of our OLX based products. Index 1. Get your license 2. Configuring your product 2.1. Does changing the config effect previous versions of the product on my website? 2 3. Adding the ...

    • SmartZIP OLX: Set up instructions

      SmartZIP OLX is our add-on for Blackbaud OLX donation forms providing international address autocomplete. Installation is very simple as long as you are familiar with how to place an OLX donation form on a page (please refer to Blackbaud Guides for ...